Cancelling a session within the cancellation notice period

In your Hub, select ‘Calendar’ within your navigation bar.

This will then give you an overview of your calendar.

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Simply select the session you want to cancel and you will get an overview of what that session is (if there is a workout assigned to it)

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On the right-hand side of the session title, you will see this icon     Screen Shot 2016-11-29 at 10.03.54     Click here and hit ‘Cancel Session’ from the drop down menu.

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After you have done so, you will see this prompt…

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You can then detail why you want to cancel your session and ‘Send Cancellation Request’.

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It will then be at your trainer’s discretion whether they decide to deduct a session from one of your packages or not (depending on the reason).