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by Ryan Hallett
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From your 'My Hub' page (please see below)

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On the left hand side of your account, you will see the side menu in which you can select 'Chat'.Screenshot_2022-11-04_at_11.44.28.png

Hit the 'New Chat' button...

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You can then send a message directly to your trainer from the bar at the bottom of the page. 

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