Client FAQ's – My PT Hub

Printing nutrition plans (clients)
If you head to the web browser and click on one of your assigned nutrition plans, you will then see the pri...

Ryan Hallett
July 12, 2022 14:04
How to access client help videos
If you head to the app and go to the nine dots in the corner, you can click on the ‘help videos’ tab. ...

Ryan Hallett
July 12, 2022 13:48
Accepting new trainer invite
If you log in to your existing account with your old/current trainer, you will see an invite from your new...

Ryan Hallett
July 10, 2020 15:10
Update measurements & view results
From your 'My Hub' page (please see below) Click on the 9 dots in the top right hand corner and then selec...

Ryan Hallett
July 24, 2019 10:03
Your ‘fitness interests’ and goal
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'Sett...

Ryan Hallett
July 24, 2019 10:13
Update & view Progress photos
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'Resu...

Ryan Hallett
July 24, 2019 10:19

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Client - Personal Bests
We will store and track all your personal bests for your strength based exercises. The Personal Bests store...

Ryan Hallett
May 13, 2024 10:32
How to print workout on the web
If you head to the web browser and click on any of your assigned workouts, you will see the option to print...

Ryan Hallett
July 12, 2022 14:13

How to log nutrition for a date in the future (web)
If you head to the web browser hub page > you can select 'log nutrition' from the left hand options on th...

Ryan Hallett
July 12, 2022 14:00
Create a meal template
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'Nutr...

Ryan Hallett
July 30, 2019 09:38
Logging nutrition using a meal template
From your 'My Hub' page (please see below) If you click 'Log Nutrition' at the top of your page. Then s...

Ryan Hallett
July 30, 2019 09:30

Book into and join a live event
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and head to t...

Ryan Hallett
March 25, 2020 12:51
Cancel an event
From your 'My Hub' page (please see below) Head to the 9 dots in top right hand corner and select 'Calenda...

Ryan Hallett
July 30, 2019 08:24
View an event
From your 'My Hub' page (please see below) Head to the nine dots in the top right hand corner and select '...

Ryan Hallett
July 30, 2019 08:21

View payment history
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...

Ryan Hallett
July 24, 2019 12:55
View my purchased packages
From your 'My Hub' page (please see below) Click on the 9 dots in the top right hand corner and select 'Fi...

Ryan Hallett
July 24, 2019 12:39
Purchase a package & add a discount code to my purchase
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'Mark...

Ryan Hallett
July 24, 2019 12:28

Complete a previous days workout in a program
1. Head to your active program and select the week and workout you wish to complete 2. Select the ...

Ryan Hallett
March 18, 2021 12:01
View my program
From your 'My Hub' page (please see below) Click on the 9 dots in the top right hand corner and select 'Pro...

Ryan Hallett
July 25, 2019 10:36

How to mute a chat
1. Begin by opening up the message you wish to mute and select the Cog icon in the top-right. 2. Next, ...

Ryan Hallett
April 15, 2020 12:22

Rename a file
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 24, 2019 13:44
View a file
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'File...

Ryan Hallett
July 24, 2019 13:24
Delete a file
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'File...

Ryan Hallett
July 24, 2019 13:37
Download a file
From your 'My Hub' page (please see below) Click on the 9 dots in the top right hand corner and select 'fi...

Ryan Hallett
July 24, 2019 13:36
Star (Favourite) a file
From your 'My Hub' page (please see below) Click on the 9 dots in the top right hand corner and select 'Fi...

Ryan Hallett
July 24, 2019 13:39

Send a message
From your 'My Hub' page (please see below) Hit the 'Start Chat' button from the left hand side quick action...

Ryan Hallett
July 24, 2019 14:08

Share progress
If you thought about sharing your progress onto your social media, you can do this through the results trac...

Isabella Scott-Wilds
March 19, 2024 10:30
Health Data - Getting Started
How do I activate the Health Data Sync? After installing the v1,8,0 or later of the iOS or Android app, y...

Ryan Hallett
July 20, 2020 11:14
Change unit type
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'Sett...

Ryan Hallett
July 25, 2019 10:13
Change my login details
From your 'My Hub' page (please see below) Click on the 9 dots in the top right hand corner and select '...

Ryan Hallett
July 25, 2019 10:08
Connect & disconnect my Fitbit
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner where you can se...

Ryan Hallett
July 25, 2019 09:53
View & Edit My personal details
From your 'My Hub' page (please see below) Head to the 9 dots in the top right hand corner and select 'Sett...

Ryan Hallett
July 25, 2019 09:47