1. My PT Hub
  2. Client FAQ's

Client FAQ's

Communities

  • View and join a Community

    From the hub screen select Communities in the left hand side menu. Once clicked into you can view all Commu...

    Sophie Gladman
  • Mobile App - Viewing and joining Communities

     You can access Communities by heading to the hub and Communities along the top or via the main menu.      ...

    Sophie Gladman

My Hub

Workouts

  • Client - Personal Bests - Mobile App

    We will store and track all your personal bests for your strength based exercises. The Personal Bests store...

    Ryan Hallett
  • Client - How to print workout on the

    If you head to the web browser and click on any of your assigned workouts, you will see the option to print...

    Ryan Hallett

Nutrition

Calendar

  • Book into and join a live event

     From your 'My Hub' page (please see below) Click on the 'Calendar' tab on the left hand side of your hub p...

    Ryan Hallett
  • Cancel an event

    From your 'My Hub' page (please see below)  Head to the left hand side menu and select 'Calendar'.You will ...

    Ryan Hallett
  • Client - View an event

    From your 'My Hub' page (please see below)  Head to the left side menu and select 'Calendar'.  You will see...

    Ryan Hallett

Packages & Payments

Programs

Chat

  • How to mute a chat

     Begin by opening up the message you wish to mute and select the Cog icon in the top-right.   2. Next, clic...

    Ryan Hallett

Files

  • Rename a file

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett
  • Client - View a file

    From your 'My Hub' page, select the files tab on the left hand side.You can then click on the file to get a...

    Ryan Hallett
  • Client - Delete a file

    From your 'My Hub' page, click the files tab on the left hand side.Click on the 3 dots next to the file and...

    Ryan Hallett
  • Client - Download a file

    From your 'My Hub' page, select 'Files'You can then simply click the 3 horizontal grey dots next to any fil...

    Ryan Hallett
  • Client - Star (Favourite) a file

    From your 'My Hub' page, select. 'Files'  You can then simply click the star icon next to any file to make ...

    Ryan Hallett

Messages

  • Send a message

    From your 'My Hub' page (please see below) Hit the 'Start Chat' button from the left hand side quick action...

    Ryan Hallett

Settings

  • Client - Share progress

    If you thought about sharing your progress onto your social media, you can do this through the results trac...

    Isabella Scott-Wilds
  • Health Data - Getting Started - Mobile App

     How do I activate the Health Data Sync?After installing the v1,8,0 or later of the iOS or Android app, you...

    Ryan Hallett
  • Client - Change unit type

    From your 'My Hub' page, select 'Settings' on the left hand side.Click 'Measurement Units', you can now sel...

    Ryan Hallett
  • Client - Change my login details

    From your 'My Hub' page, select 'Settings and then 'General'.  At the top of the page you can click 'Email ...

    Ryan Hallett
  • Client - Connect & disconnect my Fitbit

    From your 'My Hub' page, select 'Marketplace' on the left hand side.If you scroll down you will see a Fitbi...

    Ryan Hallett
  • Client - View & Edit My personal details

    From your 'My Hub' page (please see below) Head to the menu on the left hand side and select 'Settings'. He...

    Ryan Hallett