Client FAQ's
My Hub
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How to access client help videos - Mobile App
If you head to the app and go to the nine dots in the corner, you can click on the ‘help videos’ tab. ...
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Client - Accepting new trainer invite
If you log in to your existing account with your old/current trainer, you will see an invite from your new...
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Client - Update measurements & view results
From your 'My Hub' page (please see below) Head to Results in the left side menu You can then click '...
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Client - Your fitness interests and goals
From your 'My Hub' page (please see below) Head to the left hand side menu and select 'Settings'. 'My D...
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Client - Update & view Progress photos
From your 'My Hub' page (please see below) Head to left hand side menu and select 'Results'. Simply c...
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Client - View & Edit PAR-Q
From your 'My Hub' page (please see below) Head to the left hand menu and select 'Settings'. Click 'M...
Workouts
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Client - Personal Bests - Mobile App
We will store and track all your personal bests for your strength based exercises. The Personal Bests store...
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Client - How to print workout on the
If you head to the web browser and click on any of your assigned workouts, you will see the option to print...
Nutrition
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Client - How to log nutrition for a date in the future
If you head to the web browser hub page > you can select 'log nutrition' from the left hand options on th...
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Client - Create a meal template
From your 'My Hub' page, select the 'Nutrition' feature on the left hand side. Select 'Meals' on the drop ...
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Client - Logging nutrition using a meal template
From your 'My Hub' page, if you click 'Log Nutrition' in the second column and then select the date you wou...
Calendar
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Book into and join a live event
From your 'My Hub' page (please see below) Click on the 'Calendar' tab on the left hand side of your hub...
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Cancel an event
From your 'My Hub' page (please see below) Head to the left hand side menu and select 'Calendar'. You w...
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Client - View an event
From your 'My Hub' page (please see below) Head to the left side menu and select 'Calendar'. You wi...
Packages & Payments
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Client - View payment history
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can...
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Client - View my purchased packages
From your 'My Hub' page (please see below) Click on financials and then packages. Here you will be abl...
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Client - Purchase a package & add a discount code to my purchase
From your 'My Hub' page (please see below) Head to the 'Marketplace' on the left-hand side of your page. ...
Programs
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Complete a previous days workout in a program - Mobile App
Head to your active program and select the week and workout you wish to complete Select the date f...
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Client - View my program
From your 'My Hub' page, select 'Programs' on the left hand side. You can then click on the program that y...
Chat
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How to mute a chat
Begin by opening up the message you wish to mute and select the Cog icon in the top-right. 2. Next...
Files
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Rename a file
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can...
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Client - View a file
From your 'My Hub' page, select the files tab on the left hand side. You can then click on the file to get...
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Client - Delete a file
From your 'My Hub' page, click the files tab on the left hand side. Click on the 3 dots next to the file a...
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Client - Download a file
From your 'My Hub' page, select 'Files' You can then simply click the 3 horizontal grey dots next to any f...
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Client - Star (Favourite) a file
From your 'My Hub' page, select. 'File' You can then simply click the star icon next to any file to m...
Messages
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Send a message
From your 'My Hub' page (please see below) Hit the 'Start Chat' button from the left hand side quick action...
Settings
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Client - Share progress
If you thought about sharing your progress onto your social media, you can do this through the results trac...
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Health Data - Getting Started - Mobile App
How do I activate the Health Data Sync? After installing the v1,8,0 or later of the iOS or Android app, y...
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Client - Change unit type
From your 'My Hub' page, select 'Settings' on the left hand side. Click 'Measurement Units', you can now s...
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Client - Change my login details
From your 'My Hub' page, select 'Settings and then 'General'. At the top of the page you can click 'Em...
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Client - Connect & disconnect my Fitbit
From your 'My Hub' page, select 'Marketplace' on the left hand side. If you scroll down you will see a Fit...
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Client - View & Edit My personal details
From your 'My Hub' page (please see below) Head to the menu on the left hand side and select 'Settings'....