Health Data FAQs

Where has Fitbit gone?

Fitbit no longer connects to the app directly. Your Fitbit data now comes through the Google Health app into Apple Health (iPhone) or Health Connect (Android), and the app reads it from there. To set it up:

1. Open the Google Health app (the new name for the Fitbit app) and sign in with your Google account. If you don't have it, install it from the App Store or Google Play.
2. In Google Health, turn on sharing with Apple Health (iPhone) or Health Connect (Android).
3. In this app, go to Settings → Feature Settings → Integration Connections and turn on Apple Health or Health Connect.
4. Put Google Health at the top of your data sources in Apple Health or Health Connect, so your Fitbit's numbers are used. See the steps in the next questions.

What happens to my old Fitbit data?

The Fitbit tab has been removed, so data from the old Fitbit connection no longer shows in the app or on the web. To bring your recent Fitbit data back in, set up Google Health as above. When you connect Apple Health (iPhone) or Health Connect (Android), the app brings in your last 30 days, including Fitbit data, and it shows in that tab.

My Fitbit data isn't showing. What should I check?

• The Google Health app (the new name for the Fitbit app) is installed and you're signed in.
• Sharing with Apple Health or Health Connect is turned on in Google Health.
• Apple Health or Health Connect is turned on in this app, with all permissions allowed.
• Google Health is at the top of your data sources. If your phone is listed above it, your phone's numbers are used instead of your Fitbit's. See "Why are my numbers different from Apple Health or Health Connect?" below for how to change the order.
• Google Health can take a little while to pass new data on, so pull down to refresh on the Integrations tab after a few minutes.

Google Fit is ending. What do I need to do?

Google is replacing Google Fit with Health Connect, and Google Fit stops working in December 2026. If you use Android, go to Settings → Feature Settings → Integration Connections and turn on Health Connect. Data already synced from Google Fit stays visible to your trainer.

Why can't I see Google Fit or Health Connect on my iPhone?

Google Fit and Health Connect only work on Android, so they don't show on iPhone. On iPhone, everything comes through Apple Health, including Fitbit, Garmin and Whoop.

Why are my numbers different from Apple Health or Health Connect?

• The app only brings in steps, distance, floors climbed, active calories, total calories and sleep duration. Other data you see in Apple Health or Health Connect won't show in the app.
• If your phone and a watch both record steps, choose which one counts first. For a Fitbit, that's Google Health; for other watches, the watch's own app. On iPhone, open the Health app → Browse → the data type (for example Steps) → Data Sources & Access → Edit, and drag that app to the top. On Android, open your phone's Settings, search for Health Connect, then go to Manage data → Data sources and priority, choose a category (for example Activity) and move that app to the top. Do the same for Sleep.

How do I choose which watch or app my data comes from?

If your phone and a watch both record the same thing, like steps, Apple Health or Health Connect uses whichever source is at the top of its list. Put your watch's app at the top: Google Health for a Fitbit, or the watch's own app for others (for example Garmin Connect).

iPhone

1. Open the Health app and tap Browse.
2. Choose a data type, for example Steps.
3. Scroll down and tap Data Sources & Access.
4. Tap Edit, drag your watch's app to the top of the list, then tap Done.
5. Do the same for Walking + Running Distance, Flights Climbed, Active Energy and Sleep.

Android

1. Open your phone's Settings and search for Health Connect.
2. Tap Manage data, then Data sources and priority.
3. Choose a category, for example Activity.
4. Move your watch's app to the top of the list.
5. Do the same for Sleep.

Does the app collect my health data without me opening it?

No. The app syncs your health data when you open it, when you come back to it from another app, and when you go back to the Hub if it's been more than 5 minutes since the last sync. You can also sync at any time by pulling down to refresh or tapping Sync now on the Integrations tab. If you haven't opened the app for 48 hours, you'll get a reminder notification. To re-sync a missed day, go to that day on the Integrations tab and pull down to refresh.

How much past data does the app bring in?

When you first connect Apple Health or Health Connect, the app brings in your last 30 days of data. After that, each sync updates the last 30 days.

Why are some of my older records missing?

The app can only read data that's stored on your phone. If your phone has moved older data to iCloud to save space, the app can't bring it in.

Does health data sync work in my trainer's branded app?

Yes. Apple Health and Health Connect work the same in your trainer's own branded app as they do in My PT Hub.