Why are some of the results different to what is shown on my client’s device inside the Apple Health app?
For "Category 1" daily metrics imported from Apple Health, only samples created by Apple Watch and Apple Health are included in the daily calculations. Manually entered activity is also excluded. This has been filtered to avoid duplication of data from multiple devices and services. However, imported individual Workout Activity data is shown from many third-party sources, including Garmin Connect, Strava, Nike Training Club to name just a few.
Does My PT Hub collect my client’s Health data without me opening the app?
For clients that have enabled the Health integration, push notifications are sent to your clients once every 48 hours to remind them to open the app. Opening the app ensures that health data is synchronised continuously. For any historic days that are missed, it is also possible to re-sync a specific day by asking your client to navigate to the day within the integrations view and "pulling down to refresh".
How much historic data does My PT Hub import?
When you first open the app and connect your device, the app will request the past 2 days data from Apple Health to update your dashboard + the previous day.
When I go back a few months and request Health Data into My PT Hub, it does not find records shown in Apple Health, why am I missing data?
My PT Hub can only request data that is stored on your device. Some data is offloaded from your device to iCloud, when you device memory is low. My PT Hub cannot retrieve this information.
Is the Google Fit integration available on Custom Branded Apps?
At this moment in time, it is not possible to enable the Google Fit data synchronisation from an Android device, if the client is using a Custom brand app version of My PT Hub from the Play store. We will continue to monitor this and advise if this becomes possible. We recommend that your client's use the My PT Hub app from the Play Store to track data via the Google Fit integration.
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