Contacts

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Workouts

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Exercises

  • Creating a workout from exercise library

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Edit a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Add a custom exercise to a workout

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a custom exercise

    1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises. ...

    Ryan Hallett

Nutrition

  • Download Nutrition Report

    If you wish to see an overview of clients nutrition logs, please email support@mypthub.net and request a re...

    Sophie Lusk
  • Adding a Meal into a Nutrition Plan

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Isabella Scott-Wilds
  • Set my clients a shopping list

    Your client's shopping list is automatically populated from the items you set them, when creating their nut...

    Ryan Hallett
  • View, edit, delete custom food item

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a custom food item

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, edit, delete meal templates

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 11 articles

Programs

  • How to create a challenge

    Firstly, head into your hub page in mypthub. Then you can start creating your workouts that you would like ...

    Lottie Hillier
  • Ending a clients program

    To end a client's active program you will need to head to programs > compliance via the web.     Once on ...

    Ryan Hallett
  • View, edit, duplicate, delete a program

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a Program (App)

    1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Programs. ...

    Ryan Hallett
  • Edit a program for an individual client

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Packaging a program

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 9 articles

Packages

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Groups

  • How to manage clients on a subscription

      From your My PT Hub page on the web browser, head into ‘packages’.     Click onto any package you are wa...

    Lottie Hillier
  • Client groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Nutrition groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Workout groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Chat

  • Can I delete a chat?

    On My Pt Hub you are unable to delete a chat, but you are able to archive a chat, which will move the chat ...

    Isabella Scott-Wilds
  • How to see if a client has seen a message (App)

    1. Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the...

    Ryan Hallett
  • How to send a Voice Note (App)

    1. Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the ...

    Ryan Hallett
  • How to send Media (App)

    1. Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of...

    Ryan Hallett
  • How to create a broadcast message (App)

    1. From your Hub select the Menu icon in the bottom right of the screen.     2. Next, select Chat. You wi...

    Ryan Hallett
  • How to create a group chat (App)

    1. From your Hub select the Menu icon in the bottom right of the screen.     2. Next, select Chat. You wi...

    Ryan Hallett
See all 9 articles

Events

  • Start a live event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • How to add a live workout to your event

    From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right or from the left ha...

    Ryan Hallett
  • Edit & delete an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Start an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Start an event and check clients in

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • See who's attending an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Calendar

  • What is the Difference Between Sessions and Events

    The difference between a session and an event is that with sessions trainers manage their calendars and boo...

    Claire Luu
  • Book an activity

    From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button on the left hand side....

    Ryan Hallett
  • Book an Event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, Edit and Cancel an activity

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Edit or cancel recurring sessions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View an additional trainer’s calendar

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 7 articles

Custom App

  • Custom app FAQs

    What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...

    Ryan Hallett
  • Change custom app icon

    If you have a custom app icon, you are able to make changes to this if needed!   Please contact apps@mypthu...

    Lottie Hillier
  • Create a Google Developer account

    Now that you have purchased your very own Custom App via the My PT Hub Marketplace, you can have your app p...

    Ryan Hallett
  • Custom app process - Android (Optional)

    Android Apps The one-time fee covers both iOS and Android devices, but the processes for building these are...

    Ryan Hallett
  • Custom app process - iOS

    iOS Apps The one-time fee covers both iOS and Android devices, but the processes for building these are ver...

    Ryan Hallett

Forms

  • Weekly check-in options

    This article will show you different ways on how you can provide your client with a weekly check-in form. F...

    Isabella Scott-Wilds
  • Create a form

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Assign forms to clients

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Add a form to the activation process

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Files

  • Upload a file

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, rename and delete a file

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a client’s uploaded files

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Finances

  • Add a cash/cheque payment

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • My business analytics

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Receipts

    From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side men...

    Ryan Hallett
  • What’s the difference between ‘available’ and ‘pending’ balance?

    On the left hand side of your account, you will see the side menu where you can select 'Financials'.   If ...

    Ryan Hallett

Marketplace

  • Marketplace

    The new marketplace will show you a general overview of what new and awesome things we have to offer you as...

    Ryan Hallett
  • Find a pre made template

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

General

  • Search, Filter & Sort

    From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...

    Ryan Hallett
  • How to create a habit

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Sophie Lusk
  • How to upload a Youtube shorts

      If you are having difficulty uploading a custom exercise on YouTube it is likely the video URL needs to b...

    Claire Luu
  • Marketing MySite FAQs

    If you haven’t already, we highly recommend that you watch the How-to Video Guide for MySite: https://www.y...

    Ryan Hallett
  • Marketing Campaigns (Google Ads) FAQs

    If you haven’t already, we highly recommend that you watch the How-to Video Guide for Google Ads: https://w...

    Ryan Hallett
  • Habit Tracking FAQs

      When I Assign a habit to a client, should they receive push notification each day? Also, what time would ...

    Ryan Hallett
See all 11 articles

Results Tracker

  • How to track your client’s progress

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a client’s progress

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Permissions

  • Additional trainer permissions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Client permissions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Settings/Setup

  • Can I integrate My PT Hub into my website?

    Yes, absolutely. There are several ways to achieve this. You can either embed the web app directly into you...

    Ryan Hallett
  • Reconnect Stripe account (web)

    On the left hand side of your account, you will see the side menu in which you can select 'Settings'.     ...

    Ryan Hallett
  • Apple Watch App - Getting Started

      How do I install the My PT Hub app on my Apple Watch? Ensure you have installed the latest version of th...

    Ryan Hallett
  • Edit my personal details

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Change my email address and password

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Edit my company details

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 11 articles