Check-In

  • Check-In FAQ's

    How do clients Check-In?  Your clients can check-in with you via their companion mobile app or via web brow...

    Ryan Hallett
  • Create a Check-In

    From your 'Hub' head to the 'Check In' area. You can then Select 'Create Check-In' at the bottom, where yo...

    Ryan Hallett

Contacts

See all 23 articles

Workouts

  • Personal Bests - Mobile App & Web

    The 'Personal Bests' that are stored are for strength based exercises. The Personal Bests stored are 'Max W...

    Ryan Hallett
  • View a clients workout history

    Head to 'contacts' and click on the client you would like to view history for. Go to the clients 'assignmen...

    Lottie Hillier
  • Giant-set and super-set in workouts

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a client’s created workouts

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Edit a workout for a specific client

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View, assign and unassign workouts

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
See all 9 articles

Exercises

  • Creating a workout from exercise library

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Edit a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Add a custom exercise to a workout

    From your 'My Hub' page, on the left hand side of your account, select the 'exercises' feature. Click the...

    Ryan Hallett
  • Create a custom exercise - Mobile App

    From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises.   ...

    Ryan Hallett

Nutrition

  • Download Nutrition Report

    If you wish to see an overview of clients nutrition logs, please email support@mypthub.net to request a rep...

    Sophie Gladman
  • Adding a Meal into a Nutrition Plan

    From your 'My Hub' page, On the left hand side of your account, you will see the side menu in which you can...

    Isabella Scott-Wilds
  • Set my clients a shopping list

    Your client's shopping list is automatically populated from the items you set them, when creating their nut...

    Ryan Hallett
  • View, edit, delete custom food item

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a custom food item

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett
  • View, edit, delete meal templates

    From your 'My Hub' page (please see below)   You will see a list of any nutrition plans you have created. ...

    Ryan Hallett
See all 11 articles

Programs

  • How to add automated messages to a program

    Firstly, head to your programs tab on the left-hand side of your page on the web browser Create a new prog...

    Lottie Hillier
  • How to create a challenge

    Firstly, head into your hub page in mypthub. Then you can start creating your workouts that you would like ...

    Lottie Hillier
  • Ending a clients program

    To end a client's active program you will need to head to programs > compliance via the web. Once on the c...

    Ryan Hallett
  • View, edit, duplicate, delete a program

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Create a Program - Mobile App

    From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Programs.    ...

    Ryan Hallett
  • Edit a program for an individual client

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 9 articles

Packages

  • Client referral

    Although there is no automatic client referral program in our platform currently, there is a way you can cr...

    Ryan Hallett
  • Packages - Stripe payment options

    Do trainers or clients need to action anything in their accounts to enable this feature? No configuration o...

    Ryan Hallett
  • Add discount to a clients current package

      First of all you will need to log into your Stripe account. - Head to customers - Click on the customer -...

    Sophie Gladman
  • Setting up and publishing a MySite page

    Firstly, if you head into the 'marketing' section on your web browser and head to My Site. It is easier to ...

    Lottie Hillier
  • How to refund a client

    First of all you will need to log into your Stripe dashboard. Here you can then head to customers Click on...

    Sophie Gladman
  • What is the difference between a regular package and a credit package?

    When creating a package, the first thing you will have to answer is if the package is a credit package. Cre...

    Sophie Gladman
See all 21 articles

Groups

  • How to manage clients on a subscription

      From your My PT Hub page on the web browser, head into ‘packages’.     Click onto any package you are wa...

    Lottie Hillier
  • Manage client groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Manage nutrition groups

    From your 'My Hub' page  On the left hand side of your account, you will see the side menu in which you can...

    Ryan Hallett
  • Manage workout groups

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett

Chat

  • How to add automated messages to chat

    Firstly, head to your chat section on the left hand side of your page on the web browser. Choose the 'Auto...

    Lottie Hillier
  • Can I delete a chat

    On My PP Hub you are unable to delete a chat, but you are able to archive a chat, which will move the chat ...

    Isabella Scott-Wilds
  • How to see if a client has seen a message - Mobile App

    Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the be...

    Ryan Hallett
  • How to send a Voice Note - Mobile App

    Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the bot...

    Ryan Hallett
  • How to send Media - Mobile App

    Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of th...

    Ryan Hallett
  • How to create a broadcast message - Mobile App

    From your Hub select the Menu icon in the bottom right of the screen.       Next, select Chat. You will no...

    Ryan Hallett
See all 10 articles

Events

  • Start a live event

    From your 'My Hub' page  On the left hand side of your account, you will see the side menu in which you can...

    Ryan Hallett
  • How to add a live workout to your event

    From your 'My Hub' page      Then select 'Events' from the option under 'Calendar' You can click the 'Crea...

    Ryan Hallett
  • Edit & delete an event

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Start an event

    From your 'My Hub' page,  On the left hand side of your account, you will see the side menu where you can ...

    Ryan Hallett
  • Start an event and check clients in

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • See who's attending an event

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Calendar

  • What is the Difference Between Sessions and Events

      Sessions Sessions are bookings made only by the trainer and one other client, only the trainer and client...

    Claire Luu
  • Book an activity

    From your 'My Hub' page, select the 'Calendar' feature on the left hand side.   You can then press the 'B...

    Ryan Hallett
  • Book an Event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, Edit and Cancel an activity

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Edit or cancel recurring sessions

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View an additional trainer’s calendar

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 7 articles

Custom App

  • Custom app FAQs

    What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...

    Ryan Hallett
  • Change custom app icon

    If you have a custom app icon, you are able to make changes to this if needed.   Please contact apps@mypthu...

    Lottie Hillier
  • Custom app process - Android

    Android Apps The one-time fee covers both iOS and Android devices. Purchase and Submit Logo Once you...

    Ryan Hallett
  • Custom app process - iOS

    iOS Apps The one-time fee covers both iOS and Android devices. Purchase and Submit Logo Once you've ...

    Ryan Hallett

Forms

  • Create a form

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Assign forms to clients

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Add a form to the activation process

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Files

  • Upload a file

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View, rename and delete a file

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View a client’s uploaded files

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Finances

  • Add a cash/cheque payment

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • My business analytics

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Receipts

    From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side men...

    Ryan Hallett
  • What’s the difference between ‘available’ and ‘pending’ balance?

    On the left hand side of your account, you will see the side menu where you can select packages and then 'F...

    Ryan Hallett

Marketplace

  • Resources

    The resources section will show you a general overview of what new and awesome things we have to offer you ...

    Ryan Hallett
  • Find a pre made template

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

General

  • Search, Filter & Sort

    From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...

    Ryan Hallett
  • How to create a habit

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Sophie Gladman
  • How to upload a Youtube shorts

      If you are having difficulty uploading a custom exercise on YouTube it is likely the video URL needs to b...

    Claire Luu
  • Marketing MySite FAQs

      What is a "MySite"? A lot of trainers have told us that they spend a lot if time developing and maintaini...

    Ryan Hallett
  • Marketing Campaigns (Google Ads) FAQs

      I'm new to Marketing - where do I start? We've prepared lots of useful content to help you build & promot...

    Ryan Hallett
  • Habit Tracking FAQs

      When I Assign a habit to a client, should they receive push notification each day? Also, what time would ...

    Ryan Hallett
See all 11 articles

Results Tracker

  • How to track your client’s progress

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View a client’s progress

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Permissions

  • Additional trainer permissions

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Change client permissions

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Settings/Setup

  • Can I integrate My PT Hub into my website?

    Yes, absolutely. There are several ways to achieve this. You can either embed the web app directly into you...

    Ryan Hallett
  • Reconnect Stripe account

    On the left hand side of your account, you will see the side menu in which you can select 'Settings'.    Y...

    Ryan Hallett
  • Apple Watch App - Getting Started

      How do I install the My PT Hub app on my Apple Watch? Ensure you have installed the latest version of th...

    Ryan Hallett
  • Edit my personal details

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Change my email address and password

    From your 'My Hub' page, select 'Settings' on the left hand side. You can then select 'Email/Password', in...

    Ryan Hallett
  • Edit my company details

    From your 'My Hub' page, on the left hand side of your account, select 'Settings'. You will then need to s...

    Ryan Hallett
See all 11 articles