Trainer FAQ's – My PT Hub

Check-In

Check-In FAQ's
How do clients Check-In? Your clients can check-in with you via their companion mobile app or via web brow...

Ryan Hallett
April 08, 2025 10:52
Create a Check-In
From your 'Hub' head to the 'Check In' area. You can then Select 'Create Check-In' at the bottom, where yo...

Ryan Hallett
April 01, 2025 11:54

Contacts

How to Add an Additional Trainer
To add an additional trainer to your account you will first need to head to 'resources' and select 'add ons...

Claire Luu
December 20, 2023 12:10
What is the Difference Between Deleting and Freezing a Client?
When you freeze a client they will be placed in the frozen contact list and be taken out of the active cont...

Claire Luu
December 14, 2023 11:17
Why can't I delete or freeze a client?
If you are trying to freeze or delete a client and unable to do so, the most likely reason will be that the...

Isabella Scott-Wilds
December 13, 2023 12:29
Different ways of onboarding clients
The contacts feature is the main area where you can add clients and you are able to add all information n...

Isabella Scott-Wilds
December 12, 2023 15:50
Freeze a client
You can now freeze your client's accounts if they are taking a break from training with you! This will mean...

Ryan Hallett
July 22, 2021 14:30
How to view a clients logged habits - Mobile App
You will need to head to the clients account and select habits. You can then select each habit to s...

Ryan Hallett
March 18, 2021 12:14

See all 23 articles

Workouts

Personal Bests - Mobile App & Web
The 'Personal Bests' that are stored are for strength based exercises. The Personal Bests stored are 'Max W...

Ryan Hallett
May 13, 2024 10:27
View a clients workout history
Head to 'contacts' and click on the client you would like to view history for. Go to the clients 'assignmen...

Lottie Hillier
March 13, 2024 12:17
Giant-set and super-set in workouts
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 29, 2019 14:15
View a client’s created workouts
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 23, 2019 15:27
Edit a workout for a specific client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 23, 2019 15:15
View, assign and unassign workouts
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 23, 2019 14:34

See all 9 articles

Exercises

Creating a workout from exercise library
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 24, 2019 08:54
View a custom exercise
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 24, 2019 08:22
Edit a custom exercise
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 24, 2019 08:26
Add a custom exercise to a workout
From your 'My Hub' page, on the left hand side of your account, select the 'exercises' feature. Click the...

Ryan Hallett
July 24, 2019 08:41
Create a custom exercise - Mobile App
From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises. ...

Ryan Hallett
May 13, 2020 15:10

Nutrition

Download Nutrition Report
If you wish to see an overview of clients nutrition logs, please email support@mypthub.net to request a rep...

Sophie Gladman
February 14, 2024 10:20
Adding a Meal into a Nutrition Plan
From your 'My Hub' page, On the left hand side of your account, you will see the side menu in which you can...

Isabella Scott-Wilds
February 01, 2024 16:15
Set my clients a shopping list
Your client's shopping list is automatically populated from the items you set them, when creating their nut...

Ryan Hallett
July 29, 2019 10:13
View, edit, delete custom food item
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 19, 2019 12:51
Create a custom food item
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

Ryan Hallett
July 19, 2019 10:21
View, edit, delete meal templates
From your 'My Hub' page (please see below) You will see a list of any nutrition plans you have created. ...

Ryan Hallett
July 19, 2019 10:11

See all 11 articles

Programs

How to add automated messages to a program
Firstly, head to your programs tab on the left-hand side of your page on the web browser Create a new prog...

Lottie Hillier
February 13, 2025 15:12
How to create a challenge
Firstly, head into your hub page in mypthub. Then you can start creating your workouts that you would like ...

Lottie Hillier
January 25, 2024 14:41
Ending a clients program
To end a client's active program you will need to head to programs > compliance via the web. Once on the c...

Ryan Hallett
March 18, 2021 11:58
View, edit, duplicate, delete a program
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 22, 2019 13:30
Create a Program - Mobile App
From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Programs. ...

Ryan Hallett
May 14, 2020 20:36
Edit a program for an individual client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 22, 2019 13:47

See all 9 articles

Packages

Client referral
Although there is no automatic client referral program in our platform currently, there is a way you can cr...

Ryan Hallett
February 11, 2025 16:23
Packages - Stripe payment options
Do trainers or clients need to action anything in their accounts to enable this feature? No configuration o...

Ryan Hallett
February 27, 2024 12:03
Add discount to a clients current package
First of all you will need to log into your Stripe account. - Head to customers - Click on the customer -...

Sophie Gladman
February 01, 2024 12:42
Setting up and publishing a MySite page
Firstly, if you head into the 'marketing' section on your web browser and head to My Site. It is easier to ...

Lottie Hillier
January 31, 2024 11:34
How to refund a client
First of all you will need to log into your Stripe dashboard. Here you can then head to customers Click on...

Sophie Gladman
January 31, 2024 10:20
What is the difference between a regular package and a credit package?
When creating a package, the first thing you will have to answer is if the package is a credit package. Cre...

Sophie Gladman
December 07, 2023 08:50

See all 21 articles

Groups

How to manage clients on a subscription
From your My PT Hub page on the web browser, head into ‘packages’. Click onto any package you are wa...

Lottie Hillier
December 14, 2023 11:26
Manage client groups
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 23, 2019 11:37
Manage nutrition groups
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can...

Ryan Hallett
July 23, 2019 11:25
Manage workout groups
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

Ryan Hallett
July 23, 2019 11:18

Chat

How to add automated messages to chat
Firstly, head to your chat section on the left hand side of your page on the web browser. Choose the 'Auto...

Lottie Hillier
February 13, 2025 15:07
Can I delete a chat
On My PP Hub you are unable to delete a chat, but you are able to archive a chat, which will move the chat ...

Isabella Scott-Wilds
February 02, 2024 10:53
How to see if a client has seen a message - Mobile App
Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the be...

Ryan Hallett
April 20, 2020 11:56
How to send a Voice Note - Mobile App
Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the bot...

Ryan Hallett
April 20, 2020 11:39
How to send Media - Mobile App
Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of th...

Ryan Hallett
April 16, 2020 13:25
How to create a broadcast message - Mobile App
From your Hub select the Menu icon in the bottom right of the screen. Next, select Chat. You will no...

Ryan Hallett
April 16, 2020 10:28

See all 10 articles

Events

Start a live event
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can...

Ryan Hallett
March 25, 2020 12:38
How to add a live workout to your event
From your 'My Hub' page Then select 'Events' from the option under 'Calendar' You can click the 'Crea...

Ryan Hallett
March 25, 2020 12:34
Edit & delete an event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 17, 2019 14:11
Start an event
From your 'My Hub' page, On the left hand side of your account, you will see the side menu where you can ...

Ryan Hallett
July 17, 2019 14:55
Start an event and check clients in
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 29, 2019 09:38
See who's attending an event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 29, 2019 09:41

Calendar

What is the Difference Between Sessions and Events
Sessions Sessions are bookings made only by the trainer and one other client, only the trainer and client...

Claire Luu
March 27, 2024 10:26
Book an activity
From your 'My Hub' page, select the 'Calendar' feature on the left hand side. You can then press the 'B...

Ryan Hallett
July 17, 2019 10:58
Book an Event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 17, 2019 11:03
View, Edit and Cancel an activity
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 17, 2019 12:50
Edit or cancel recurring sessions
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 17, 2019 13:25
View an additional trainer’s calendar
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 17, 2019 13:54

See all 7 articles

Custom App

Custom app FAQs
What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...

Ryan Hallett
July 29, 2019 10:02
Change custom app icon
If you have a custom app icon, you are able to make changes to this if needed. Please contact apps@mypthu...

Lottie Hillier
December 13, 2023 14:43
Custom app process - Android
Android Apps The one-time fee covers both iOS and Android devices. Purchase and Submit Logo Once you...

Ryan Hallett
October 18, 2019 22:11
Custom app process - iOS
iOS Apps The one-time fee covers both iOS and Android devices. Purchase and Submit Logo Once you've ...

Ryan Hallett
October 18, 2019 22:09

Forms

Create a form
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 17, 2019 15:53
Assign forms to clients
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 18, 2019 08:11
Add a form to the activation process
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 18, 2019 08:47

Files

Upload a file
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 18, 2019 08:55
View, rename and delete a file
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 18, 2019 11:11
View a client’s uploaded files
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 18, 2019 11:20

Finances

Add a cash/cheque payment
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 19, 2019 15:43
My business analytics
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Ryan Hallett
July 22, 2019 10:21
Receipts
From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side men...

Ryan Hallett
July 22, 2019 10:54
What’s the difference between ‘available’ and ‘pending’ balance?
On the left hand side of your account, you will see the side menu where you can select packages and then 'F...

Ryan Hallett
July 22, 2019 10:42

Marketplace

Resources
The resources section will show you a general overview of what new and awesome things we have to offer you ...

Ryan Hallett
October 31, 2019 16:43
Find a pre made template
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 29, 2019 14:27

General

Search, Filter & Sort
From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...

Ryan Hallett
July 23, 2019 10:51
How to create a habit
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

Sophie Gladman
January 29, 2024 11:24
How to upload a Youtube shorts
If you are having difficulty uploading a custom exercise on YouTube it is likely the video URL needs to b...

Claire Luu
December 13, 2023 14:15
Marketing MySite FAQs
What is a "MySite"? A lot of trainers have told us that they spend a lot if time developing and maintaini...

Ryan Hallett
May 28, 2021 09:01
Marketing Campaigns (Google Ads) FAQs
I'm new to Marketing - where do I start? We've prepared lots of useful content to help you build & promot...

Ryan Hallett
May 28, 2021 08:57
Habit Tracking FAQs
When I Assign a habit to a client, should they receive push notification each day? Also, what time would ...

Ryan Hallett
February 26, 2021 14:05

See all 11 articles

Results Tracker

How to track your client’s progress
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 29, 2019 13:52
View a client’s progress
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 23, 2019 13:33

Permissions

Additional trainer permissions
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 17, 2019 15:27
Change client permissions
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 17, 2019 15:24

Settings/Setup

Can I integrate My PT Hub into my website?
Yes, absolutely. There are several ways to achieve this. You can either embed the web app directly into you...

Ryan Hallett
October 31, 2019 16:34
Reconnect Stripe account
On the left hand side of your account, you will see the side menu in which you can select 'Settings'. Y...

Ryan Hallett
July 12, 2022 14:47
Apple Watch App - Getting Started
How do I install the My PT Hub app on my Apple Watch? Ensure you have installed the latest version of th...

Ryan Hallett
July 20, 2020 08:56
Edit my personal details
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...

Ryan Hallett
July 22, 2019 15:12
Change my email address and password
From your 'My Hub' page, select 'Settings' on the left hand side. You can then select 'Email/Password', in...

Ryan Hallett
July 22, 2019 15:18
Edit my company details
From your 'My Hub' page, on the left hand side of your account, select 'Settings'. You will then need to s...

Ryan Hallett
July 22, 2019 15:41

See all 11 articles