1. My PT Hub
  2. Trainer FAQ's

Trainer FAQ's

Contacts

  • Freeze a client

    You can now freeze your client's accounts if they are taking a break from training with you! If you head to...

    Ryan Hallett
  • Trainer - How to view a clients logged habits

    You will need to head to the clients account and select habits.        You can then select each habit to s...

    Ryan Hallett
  • Information on additional trainers

    Access: - All additional trainers will have the same access as the admin, they will be able to see each oth...

    Ryan Hallett
  • Removing a client

    From your 'My Hub' page (please see below)  On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Reassign a client

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side m...

    Ryan Hallett
  • Gifting / Deducting Credits

    1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Contacts. ...

    Ryan Hallett
See all 19 articles

Workouts

See all 7 articles

Exercises

  • Creating a workout from exercise library

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Edit a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Assign a custom exercise

    From your 'My Hub' page (please see below)     On the left hand side of your account, you wi...

    Ryan Hallett
  • Create a custom exercise

    1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises. ...

    Ryan Hallett

Nutrition

  • Set my clients a shopping list

    Your client's shopping list is automatically populated from the items you set them, when creating their nut...

    Ryan Hallett
  • View, edit, delete custom food item

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Create a custom food item

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View, edit, delete meal templates

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Create a meal template

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View, edit, delete nutrition plans

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
See all 9 articles

Programs

  • Ending a clients program

    To end a client's active program you will need to head to programs > compliance via the web.     Once on ...

    Ryan Hallett
  • View, edit, duplicate, delete a program

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Create a Program (App)

    1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Programs. ...

    Ryan Hallett
  • Edit a program for an individual client

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side m...

    Ryan Hallett
  • Packaging a program

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View a client’s missed workouts / nutrition plans

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
See all 9 articles

Packages

  • Types of voucher codes

        When creating a voucher, you have 2 options, 'One time' and 'Forever'.    Both 'One time' and 'Forever...

    Ryan Hallett
  • Personal and Company Packages

    If you are the ONLY trainer in your organisation, you will only ever need personal packages, you do not nee...

    Ryan Hallett
  • Trainers canceling an active package/subscription for client

    1. Head to the 'Contacts' area and click on the client's profile.      2. Once on their profile head to fi...

    Ryan Hallett
  • Credit packages and Unlimited credits.

    When creating a package, you will have the option of whether you watch to have the package as a 'Credit' pa...

    Ryan Hallett
  • Delete a discount voucher

    From your 'My Hub' page (please see below)  On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Edit a discount voucher

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 16 articles

Groups

  • Creating a group

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • File groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Event groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Client groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Nutrition groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Workout groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett

Chat

  • How to see if a client has seen a message (App)

    1. Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the...

    Ryan Hallett
  • How to send a Voice Note (App)

    1. Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the ...

    Ryan Hallett
  • How to send Media (App)

    1. Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of...

    Ryan Hallett
  • How to create a broadcast message (App)

    1. From your Hub select the Menu icon in the bottom right of the screen.     2. Next, select Chat. You wi...

    Ryan Hallett
  • How to create a group chat (App)

    1. From your Hub select the Menu icon in the bottom right of the screen.     2. Next, select Chat. You wi...

    Ryan Hallett
  • How to send Media

    1. Begin by opening up the message you wish to add media to and selecting the + icon located to the left of...

    Ryan Hallett
See all 8 articles

Events

  • Start a live event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • How to add a live workout to your event

    From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... Then select 'Ev...

    Ryan Hallett
  • Edit & delete an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Start an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Check in to an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • See who's attending an event

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side m...

    Ryan Hallett

Calendar

  • Book an activity

    From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button...    You can then add...

    Ryan Hallett
  • Book an Event

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View, Edit and Cancel an activity

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side m...

    Ryan Hallett
  • Recurring Sessions: edit and cancel

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side m...

    Ryan Hallett
  • View an additional trainer’s calendar

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View a client’s booked activities

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett

Custom App

  • Custom app FAQs

    What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...

    Ryan Hallett
  • How to set up a Google developer account

    For more information, please do contact Google for support  Google - How to create a developer account To a...

    Ryan Hallett
  • Custom app process - Android (Optional)

    Android Apps The one-time fee covers both iOS and Android devices, but the processes for building these are...

    Ryan Hallett
  • Custom app process - iOS

    iOS Apps The one-time fee covers both iOS and Android devices, but the processes for building these are ver...

    Ryan Hallett

Forms

  • Create a form

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Assign forms to clients

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Add a form to the activation process

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett

Files

  • Upload a file

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View, edit and delete a file

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View a client’s uploaded files

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett

Finances

  • Add a cash/cheque payment

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • My business analytics

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Receipts

    From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side me...

    Ryan Hallett
  • What’s the difference between ‘available’ and ‘pending’ balance

    On the left hand side of your account, you will see the side menu in which you can select 'Financials'.   ...

    Ryan Hallett

Marketplace

  • Marketplace

    The new marketplace will show you a general overview of what new and awesome things we have to offer you as...

    Ryan Hallett
  • Fitbit Integration

    From your 'My Hub' page (please see below)    On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Archon Combine

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Find a plan

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side m...

    Ryan Hallett

General

  • Search, Filter & Sort

    From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...

    Ryan Hallett
  • Marketing MySite FAQs

    If you haven’t already, we highly recommend that you watch the How-to Video Guide for MySite: https://www.y...

    Ryan Hallett
  • Marketing Campaigns (Google Ads) FAQs

    If you haven’t already, we highly recommend that you watch the How-to Video Guide for Google Ads: https://w...

    Ryan Hallett
  • Habit Tracking FAQs

      When I Assign a habit to a client, should they receive push notification each day? Also, what time would ...

    Ryan Hallett
  • Cancel subscription

    If you wish to cancel your subscription to mypthub, please email support@mypthub.net. From the email addres...

    Ryan Hallett
  • MyFitnessPal Integration

      How do I enable my client’s to sync their MyFitnessPal Nutrition Diaries with My PT Hub?   It’s a simple ...

    Ryan Hallett
See all 9 articles

Results Tracker

  • How to track your client’s progress

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • View a client’s progress

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett

Permissions

  • Additional trainer permissions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett
  • Client permissions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...

    Ryan Hallett

Settings/Setup

See all 12 articles