Trainer FAQ's
Contacts
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Freeze a client
You can now freeze your client's accounts if they are taking a break from training with you! If you head to...
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Trainer - How to view a clients logged habits
You will need to head to the clients account and select habits. You can then select each habit to s...
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Information on additional trainers
Access: - All additional trainers will have the same access as the admin, they will be able to see each oth...
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Removing a client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Reassign a client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...
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Gifting / Deducting Credits
1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Contacts. ...
Workouts
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Giant-set and super-set in workouts
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
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View a client’s created workouts
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Edit a workout for a specific client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View, assign and unassign a client’s workouts
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View, edit, duplicate, delete a workout
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Creating a workout using a template
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Exercises
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Creating a workout from exercise library
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View a custom exercise
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Edit a custom exercise
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Assign a custom exercise
From your 'My Hub' page (please see below) On the left hand side of your account, you wi...
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Create a custom exercise
1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises. ...
Nutrition
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Set my clients a shopping list
Your client's shopping list is automatically populated from the items you set them, when creating their nut...
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View, edit, delete custom food item
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Create a custom food item
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View, edit, delete meal templates
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Create a meal template
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View, edit, delete nutrition plans
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Programs
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Ending a clients program
To end a client's active program you will need to head to programs > compliance via the web. Once on ...
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View, edit, duplicate, delete a program
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Create a Program (App)
1. From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Programs. ...
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Edit a program for an individual client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...
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Packaging a program
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View a client’s missed workouts / nutrition plans
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Packages
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Types of voucher codes
When creating a voucher, you have 2 options, 'One time' and 'Forever'. Both 'One time' and 'Forever...
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Personal and Company Packages
If you are the ONLY trainer in your organisation, you will only ever need personal packages, you do not nee...
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Trainers canceling an active package/subscription for client
1. Head to the 'Contacts' area and click on the client's profile. 2. Once on their profile head to fi...
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Credit packages and Unlimited credits.
When creating a package, you will have the option of whether you watch to have the package as a 'Credit' pa...
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Delete a discount voucher
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Edit a discount voucher
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...
Groups
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Creating a group
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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File groups
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Event groups
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Client groups
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Nutrition groups
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Workout groups
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Chat
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How to see if a client has seen a message (App)
1. Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the...
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How to send a Voice Note (App)
1. Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the ...
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How to send Media (App)
1. Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of...
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How to create a broadcast message (App)
1. From your Hub select the Menu icon in the bottom right of the screen. 2. Next, select Chat. You wi...
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How to create a group chat (App)
1. From your Hub select the Menu icon in the bottom right of the screen. 2. Next, select Chat. You wi...
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How to send Media
1. Begin by opening up the message you wish to add media to and selecting the + icon located to the left of...
Events
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Start a live event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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How to add a live workout to your event
From your 'My Hub' page (please see below) If you hit the 'Menu' icon in the top right... Then select 'Ev...
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Edit & delete an event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...
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Start an event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Check in to an event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...
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See who's attending an event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...
Calendar
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Book an activity
From your 'My Hub' page (please see below) If you hit the 'Calendar Booking' button... You can then add...
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Book an Event
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
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View, Edit and Cancel an activity
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...
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Recurring Sessions: edit and cancel
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...
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View an additional trainer’s calendar
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View a client’s booked activities
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Custom App
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Custom app FAQs
What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...
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How to set up a Google developer account
For more information, please do contact Google for support Google - How to create a developer account To a...
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Custom app process - Android (Optional)
Android Apps The one-time fee covers both iOS and Android devices, but the processes for building these are...
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Custom app process - iOS
iOS Apps The one-time fee covers both iOS and Android devices, but the processes for building these are ver...
Forms
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Create a form
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Assign forms to clients
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
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Add a form to the activation process
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Files
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Upload a file
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View, edit and delete a file
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View a client’s uploaded files
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Finances
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Add a cash/cheque payment
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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My business analytics
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Receipts
From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side me...
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What’s the difference between ‘available’ and ‘pending’ balance
On the left hand side of your account, you will see the side menu in which you can select 'Financials'. ...
Marketplace
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Marketplace
The new marketplace will show you a general overview of what new and awesome things we have to offer you as...
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Fitbit Integration
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
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Archon Combine
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
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Find a plan
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side m...
General
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Search, Filter & Sort
From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...
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Marketing MySite FAQs
If you haven’t already, we highly recommend that you watch the How-to Video Guide for MySite: https://www.y...
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Marketing Campaigns (Google Ads) FAQs
If you haven’t already, we highly recommend that you watch the How-to Video Guide for Google Ads: https://w...
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Habit Tracking FAQs
When I Assign a habit to a client, should they receive push notification each day? Also, what time would ...
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Cancel subscription
If you wish to cancel your subscription to mypthub, please email support@mypthub.net. From the email addres...
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MyFitnessPal Integration
How do I enable my client’s to sync their MyFitnessPal Nutrition Diaries with My PT Hub? It’s a simple ...
Results Tracker
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How to track your client’s progress
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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View a client’s progress
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Permissions
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Additional trainer permissions
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Client permissions
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
Settings/Setup
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Can I integrate My PT Hub into my website?
Yes, absolutely. There are several ways to achieve this. You can either embed the web app directly into you...
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Reconnect Stripe account (web)
On the left hand side of your account, you will see the side menu in which you can select 'Settings'. ...
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Apple Watch App - Getting Started
How do I install the My PT Hub app on my Apple Watch? Make sure you have installed the latest version of...
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Edit my personal details
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side me...
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Change my email address and password
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...