1. My PT Hub
  2. Trainer FAQ's

Trainer FAQ's

Communities

  • Mobile App - Manage Communities

    You can access communities via the tool bar at the top of the hub screen or via the main menu.             ...

    Sophie Gladman
  • Archive a Community

    You can archive a Community by heading to Communities, selecting the Community and heading to settings and ...

    Sophie Gladman
  • Manage a Community

    Once you have a community created you can edit the name in the settings, the about section and header and m...

    Sophie Gladman
  • Create a Community

    Head to the dashboard and then select Communities form the side menu. Click on 'Create Community'  Here you...

    Sophie Gladman
  • Community FAQ's

    What is the Communities feature?Communities is a comprehensive group engagement feature that enables traine...

    Sophie Gladman

White Label App

  • White Label - Custom App

    What do I get with my White Label app?Your app will be on both Apple App Store and Google Play Store under ...

    Ryan Hallett
  • Setting up your Apple developer account

    Requirements - You must have a business email that uses a private domain name (e.g. user@yourbusiness.com)....

    Ryan Hallett
  • Setting up your Google Developer account

      Creating Google Developer Account  - Sign up to create a Google Developer Account via this link - S...

    Ryan Hallett

Check-In

  • Assigning and un-assigning a check in

    From the hub, head to the check ins in the menu. From here, click the 3 dots next to the check in and assig...

    Sophie Gladman
  • Check-In AI

    What is AI-generated check-in feedback?AI-generated check-in feedback uses artificial intelligence to analy...

    Ryan Hallett
  • Check-In FAQ's

    How do clients Check-In? Your clients can check-in with you via their companion mobile app or via web brows...

    Ryan Hallett
  • Create a Check-In

    From your 'Hub' head to the 'Check In' area.You can then Select 'Create Check-In' at the bottom, where you ...

    Ryan Hallett

Contacts

See all 23 articles

Workouts

See all 10 articles

Exercises

  • Creating a workout from exercise library

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • View a custom exercise

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • Edit a custom exercise

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • Add a custom exercise to a workout

    From your 'My Hub' page, on the left hand side of your account, select the 'exercises' feature.Click the 'F...

    Ryan Hallett
  • Create a custom exercise - Mobile App

    From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises.  Ne...

    Ryan Hallett

Nutrition

  • Download Nutrition Report

    If you wish to see an overview of clients nutrition logs, please email support@mypthub.net to request a rep...

    Sophie Gladman
  • Adding a Meal into a Nutrition Plan

    From your 'My Hub' page,On the left hand side of your account, you will see the side menu in which you can ...

    Isabella Scott-Wilds
  • Set my clients a shopping list

    Your client's shopping list is automatically populated from the items you set them, when creating their nut...

    Ryan Hallett
  • View, edit, delete custom food item

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • Create a custom food item

    From your 'My Hub' pageOn the left hand side of your account, you will see the side menu in which you can s...

    Ryan Hallett
  • View, edit, delete meal templates

    From your 'My Hub' page select Nutrition in the left hand side menu.You will see a list of any nutrition pl...

    Ryan Hallett
See all 11 articles

Programs

  • How to add automated messages to a program

    Firstly, head to your programs tab on the left-hand side of your page on the web browserCreate a new progra...

    Lottie Hillier
  • How to create a challenge

    Firstly, head into your hub page in mypthub. Then you can start creating your workouts that you would like ...

    Lottie Hillier
  • Ending a clients program

    To end a client's active program you will need to head to programs > compliance via the web.Once on the com...

    Ryan Hallett
  • View, edit, duplicate, delete a program

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a Program - Mobile App

    From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Programs.  Nex...

    Ryan Hallett
  • Edit a program for an individual client

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
See all 9 articles

Packages

  • Reconnect to a new Stripe account

    If you are wanting to disconnect your existing Stripe account to My PT Hub and reconnect your My PT Hub pac...

    Ryan Hallett
  • Client referral

    Although there is no automatic client referral program in our platform currently, there is a way you can cr...

    Ryan Hallett
  • Packages - Stripe payment options

    Do trainers or clients need to action anything in their accounts to enable this feature?No configuration or...

    Ryan Hallett
  • Add discount to a clients current package

    First of all you will need to log into your Stripe account.- Head to customers- Click on the customer- Clic...

    Sophie Gladman
  • Setting up and publishing a MySite page

    Firstly, if you head into the 'marketing' section on your web browser and head to My Site. It is easier to ...

    Lottie Hillier
  • How to refund a client

    First of all you will need to log into your Stripe dashboard.Here you can then head to customersClick on th...

    Sophie Gladman
See all 22 articles

Groups

  • How to manage clients on a subscription

    From your My PT Hub page on the web browser, head into ‘packages’.  Click onto any package you are wanting ...

    Lottie Hillier
  • Manage client groups

    From your 'My Hub' pageOn the left hand side of your account, you will see the side menu in which you can s...

    Ryan Hallett
  • Manage nutrition groups

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett
  • Manage workout groups

    From your 'My Hub' pageOn the left hand side of your account, you will see the side menu in which you can f...

    Ryan Hallett

Chat

  • How to add automated messages to chat

    Firstly, head to your chat section on the left hand side of your page on the web browser.Choose the 'Automa...

    Lottie Hillier
  • Can I delete a chat

    On My PP Hub you are unable to delete a chat, but you are able to archive a chat, which will move the chat ...

    Isabella Scott-Wilds
  • How to see if a client has seen a message - Mobile App

    Begin by opening up a message and Pressing and holding the message you wish to check. You'll receive the be...

    Ryan Hallett
  • How to send a Voice Note - Mobile App

    Begin by opening up a message you wish to send your voice note in and select the Microphone icon in the bot...

    Ryan Hallett
  • How to send Media - Mobile App

    Begin by opening up a message you wish to send your media in and select the + icon in the bottom left of th...

    Ryan Hallett
  • How to create a broadcast message - Mobile App

    From your Hub select the Menu icon in the bottom right of the screen.   Next, select Chat.You will now be t...

    Ryan Hallett
See all 10 articles

Events

  • Start a live event

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett
  • How to add a live workout to your event

    From your 'My Hub' page   Then select 'Events' from the option under 'Calendar'You can click the 'Create Ev...

    Ryan Hallett
  • Edit & delete an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Start an event

    From your 'My Hub' page, On the left hand side of your account, you will see the side menu where you can se...

    Ryan Hallett
  • Start an event and check clients in

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • See who's attending an event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Calendar

  • What is the Difference Between Sessions and Events

     SessionsSessions are bookings made only by the trainer and one other client, only the trainer and client w...

    Claire Luu
  • Book an activity

    From your 'My Hub' page, select the 'Calendar' feature on the left hand side.  You can then press the 'Book...

    Ryan Hallett
  • Book an Event

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • View, Edit and Cancel an activity

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Edit or cancel recurring sessions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View an additional trainer’s calendar

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
See all 7 articles

Custom Branded App

  • Custom branded app FAQs

    What do I get with a Branded app?The custom app icon gives your business all the power of My PT Hub but wit...

    Ryan Hallett
  • Change Branded App icon

    If you have a branded app icon, you are able to make changes to this if needed. Please contact apps@mypthub...

    Lottie Hillier
  • Custom branded app - Android

    Android AppsThe one-time fee covers both iOS and Android devices.Purchase and Submit LogoOnce you've made y...

    Ryan Hallett
  • Custom branded app - iOS

    iOS AppsThe one-time fee covers both iOS and Android devices.Purchase and Submit LogoOnce you've made your ...

    Ryan Hallett

Forms

  • Create a form

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Assign forms to clients

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Add a form to the activation process

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Files

  • Upload a file

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, rename and delete a file

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a client’s uploaded files

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Finances

  • Add a cash/cheque payment

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • My business analytics

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Ryan Hallett
  • Receipts

    From your 'My Hub' page (please see below)On the left-hand side of your account, you will see the side menu...

    Ryan Hallett
  • What’s the difference between ‘available’ and ‘pending’ balance?

    On the left hand side of your account, you will see the side menu where you can select packages and then 'F...

    Ryan Hallett

Marketplace

  • Resources

    The resources section will show you a general overview of what new and awesome things we have to offer you ...

    Ryan Hallett
  • Find a pre made template

    To access our large library of pre-made workouts, nutrition plans and programs, from your hub page, please ...

    Ryan Hallett

General

  • Search, Filter & Sort

    From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...

    Ryan Hallett
  • How to create a habit

    From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...

    Sophie Gladman
  • How to upload a Youtube shorts

     If you are having difficulty uploading a custom exercise on YouTube it is likely the video URL needs to be...

    Claire Luu
  • Marketing MySite FAQs

     What is a "MySite"?A lot of trainers have told us that they spend a lot if time developing and maintaining...

    Ryan Hallett
  • Marketing Campaigns (Google Ads) FAQs

     I'm new to Marketing - where do I start?We've prepared lots of useful content to help you build & promote ...

    Ryan Hallett
  • Habit Tracking FAQs

     When I Assign a habit to a client, should they receive push notification each day? Also, what time would i...

    Ryan Hallett
See all 11 articles

Results Tracker

  • How to track your client’s progress

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a client’s progress

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Permissions

  • Additional trainer permissions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Change client permissions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett

Settings/Setup

  • Can I integrate My PT Hub into my website?

    Yes, absolutely. There are a couple of ways to achieve this. You can either add link buttons directly to yo...

    Ryan Hallett
  • Zapier

    What is the Zapier Integration?The Zapier Integration is a paid add-on that connects mypthub with 8,000+ ex...

    Ryan Hallett
  • PAR- Q

    Mypthub automatically sends out a PAR- Q to everyone that signs up to the platform.  Unfortunately this par...

    Sophie Gladman
  • View my subscription

    If you wish to view your subscription with My PT Hub,  please log into your account via the web browser, he...

    Ryan Hallett
  • Reconnect Stripe account

    On the left hand side of your account, you will see the side menu in which you can select 'Settings'.  You ...

    Ryan Hallett
  • Apple Watch - Getting Started

     How do I install the My PT Hub app on my Apple Watch?Ensure you have installed the latest version of the a...

    Ryan Hallett
See all 14 articles