1. My PT Hub
  2. Trainer FAQ's

Trainer FAQ's

Contacts

See all 23 articles

Workouts

  • Personal Bests - Mobile App & Web

    The 'Personal Bests' that are stored are for strength based exercises. The Personal Bests stored are 'Max W...

    Ryan Hallett
  • View a clients workout history

    Head to 'contacts' and click on the client you would like to view history for. Go to the clients 'assignmen...

    Lottie Hillier
  • Giant-set and super-set in workouts

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a client’s created workouts

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Edit a workout for a specific client

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View, assign and unassign workouts

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
See all 9 articles

Exercises

  • Creating a workout from exercise library

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Edit a custom exercise

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Add a custom exercise to a workout

    From your 'My Hub' page, on the left hand side of your account, select the 'exercises' feature. Click the...

    Ryan Hallett
  • Create a custom exercise - Mobile App

    From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Exercises.   ...

    Ryan Hallett

Nutrition

  • Download Nutrition Report

    If you wish to see an overview of clients nutrition logs, please email support@mypthub.net to request a rep...

    Sophie Gladman
  • Adding a Meal into a Nutrition Plan

    From your 'My Hub' page, On the left hand side of your account, you will see the side menu in which you can...

    Isabella Scott-Wilds
  • Set my clients a shopping list

    Your client's shopping list is automatically populated from the items you set them, when creating their nut...

    Ryan Hallett
  • View, edit, delete custom food item

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a custom food item

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett
  • View, edit, delete meal templates

    From your 'My Hub' page (please see below)   You will see a list of any nutrition plans you have created. ...

    Ryan Hallett
See all 11 articles

Programs

See all 8 articles

Packages

See all 20 articles

Groups

  • How to manage clients on a subscription

      From your My PT Hub page on the web browser, head into ‘packages’.     Click onto any package you are wa...

    Lottie Hillier
  • Manage client groups

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Manage nutrition groups

    From your 'My Hub' page  On the left hand side of your account, you will see the side menu in which you can...

    Ryan Hallett
  • Manage workout groups

    From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...

    Ryan Hallett

Chat

See all 9 articles

Events

  • Start a live event

    From your 'My Hub' page  On the left hand side of your account, you will see the side menu in which you can...

    Ryan Hallett
  • How to add a live workout to your event

    From your 'My Hub' page    Then select 'Events' from the option under 'Calendar' You can click the 'Create...

    Ryan Hallett
  • Edit & delete an event

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Start an event

    From your 'My Hub' page,  On the left hand side of your account, you will see the side menu where you can ...

    Ryan Hallett
  • Start an event and check clients in

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • See who's attending an event

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Calendar

  • What is the Difference Between Sessions and Events

      Sessions Sessions are bookings made only by the trainer and one other client, only the trainer and client...

    Claire Luu
  • Book an activity

    From your 'My Hub' page, select the 'Calendar' feature on the left hand side.   You can then press the 'B...

    Ryan Hallett
  • Book an Event

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, Edit and Cancel an activity

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Edit or cancel recurring sessions

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View an additional trainer’s calendar

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
See all 7 articles

Custom App

  • Custom app FAQs

    What do I get with a custom app? The custom app icon gives your business all the power of My PT Hub but wit...

    Ryan Hallett
  • Change custom app icon

    If you have a custom app icon, you are able to make changes to this if needed.   Please contact apps@mypthu...

    Lottie Hillier
  • Create a Google Developer account

    Now that you have purchased your very own Custom App via the My PT Hub Marketplace, you can have your app p...

    Ryan Hallett
  • Custom app process - Android (Optional)

    Android Apps The one-time fee covers both iOS and Android devices, but the processes for building these are...

    Ryan Hallett
  • Custom app process - iOS

    iOS Apps The one-time fee covers both iOS and Android devices, but the processes for building these are ver...

    Ryan Hallett

Forms

  • Weekly check-in options

    This article will show you different ways on how you can provide your client with a weekly check-in form. F...

    Isabella Scott-Wilds
  • Create a form

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Assign forms to clients

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Add a form to the activation process

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Files

  • Upload a file

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View, rename and delete a file

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View a client’s uploaded files

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Finances

  • Add a cash/cheque payment

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • My business analytics

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Receipts

    From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side men...

    Ryan Hallett
  • What’s the difference between ‘available’ and ‘pending’ balance?

    On the left hand side of your account, you will see the side menu where you can select 'Financials'.   If ...

    Ryan Hallett

Marketplace

  • Resources

    The resources section will show you a general overview of what new and awesome things we have to offer you ...

    Ryan Hallett
  • Find a pre made template

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

General

  • Search, Filter & Sort

    From any My PT Hub page, you will be able to Search, Filter or Sort any workouts, nutrition plans etc just ...

    Ryan Hallett
  • How to create a habit

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Sophie Gladman
  • How to upload a Youtube shorts

      If you are having difficulty uploading a custom exercise on YouTube it is likely the video URL needs to b...

    Claire Luu
  • Marketing MySite FAQs

      What is a "MySite"? A lot of trainers have told us that they spend a lot if time developing and maintaini...

    Ryan Hallett
  • Marketing Campaigns (Google Ads) FAQs

      I'm new to Marketing - where do I start? We've prepared lots of useful content to help you build & promot...

    Ryan Hallett
  • Habit Tracking FAQs

      When I Assign a habit to a client, should they receive push notification each day? Also, what time would ...

    Ryan Hallett
See all 11 articles

Results Tracker

  • How to track your client’s progress

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • View a client’s progress

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Permissions

  • Additional trainer permissions

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Change client permissions

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett

Settings/Setup

  • Can I integrate My PT Hub into my website?

    Yes, absolutely. There are several ways to achieve this. You can either embed the web app directly into you...

    Ryan Hallett
  • Reconnect Stripe account

    On the left hand side of your account, you will see the side menu in which you can select 'Settings'.    Y...

    Ryan Hallett
  • Apple Watch App - Getting Started

      How do I install the My PT Hub app on my Apple Watch? Ensure you have installed the latest version of th...

    Ryan Hallett
  • Edit my personal details

    From your 'My Hub' page (please see below)   On the left hand side of your account, you will see the side ...

    Ryan Hallett
  • Change my email address and password

    From your 'My Hub' page, select 'Settings' on the left hand side. You can then select 'Email/Password', in...

    Ryan Hallett
  • Edit my company details

    From your 'My Hub' page, on the left hand side of your account, select 'Settings'. You will then need to s...

    Ryan Hallett
See all 11 articles