Packages
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Reconnect to a new Stripe account
If you are wanting to disconnect your existing Stripe account to My PT Hub and reconnect your My PT Hub pac...
Ryan Hallett -
Client referral
Although there is no automatic client referral program in our platform currently, there is a way you can cr...
Ryan Hallett -
Packages - Stripe payment options
Do trainers or clients need to action anything in their accounts to enable this feature?No configuration or...
Ryan Hallett -
Add discount to a clients current package
First of all you will need to log into your Stripe account.- Head to customers- Click on the customer- Clic...
Sophie Gladman -
Setting up and publishing a MySite page
Firstly, if you head into the 'marketing' section on your web browser and head to My Site. It is easier to ...
Lottie Hillier -
How to refund a client
First of all you will need to log into your Stripe dashboard.Here you can then head to customersClick on th...
Sophie Gladman -
What is the difference between a regular package and a credit package?
When creating a package, the first thing you will have to answer is if the package is a credit package. Cre...
Sophie Gladman -
How can clients purchase a package
You can get the share link for the package by clicking on the 3 dots next to it and then copying the bottom...
Sophie Gladman -
Types of voucher codes
When creating a voucher, you have 3 options, 'One time', 'Repeating' and 'Forever.'One time', 'Repeating' a...
Ryan Hallett -
Personal and Company Packages
If you are the ONLY trainer in your organisation, you will only ever need personal packages, you do not nee...
Ryan Hallett -
Trainers canceling an active package/subscription for client
Head to the 'Contacts' area and click on the client's profile. Once on their profile head to financials ...
Ryan Hallett -
Credit packages and Unlimited credits
When creating a package, you will have the option of whether you watch to have the package as a 'Credit' pa...
Ryan Hallett -
Edit or delete a discount voucher
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...
Ryan Hallett -
Create a discount voucher
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...
Ryan Hallett -
Gifting and deducting credits
From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...
Ryan Hallett -
Gifting and deducting sessions
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...
Ryan Hallett -
Share my package
From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...
Ryan Hallett -
View, edit, duplicate and delete a package
From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...
Ryan Hallett -
View details of a client’s package
From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...
Ryan Hallett -
Create a free package
From your 'My Hub' page (please see below)On the left-hand side of your account, you will see the side menu...
Ryan Hallett -
Create a package
On the left hand side of your account, you will see the side menu where you can select 'Packages'. You can...
Ryan Hallett -
Create / connect your Stripe account
From your 'My Hub' page (please see below)On the left hand side of your account, you will see the side menu...
Ryan Hallett