• Packages - Stripe Payment options

    Do trainers or clients need to action anything in their accounts to enable this new feature? No configurati...

    Ryan Hallett
  • How to increase a clients package price

    Any changes that are made to a package after people have subscribed will only effect new subscribers.    In...

    Sophie Gladman
  • Add discount to a clients current package

      First of all you will need to log into your Stripe account. Head to customers Click on the customer Clic...

    Sophie Gladman
  • Setting up and publishing a MySite page

    Firstly, if you head into the 'marketing' section on your web browser. It is easier to view this from a com...

    Lottie Hillier
  • How to refund a client

    First of all you will need to log into your Stripe dashboard.  Here you can then head to customers Click o...

    Sophie Gladman
  • What is the difference between a regular package and a credit package?

    When creating a package, the first thing you will have to answer is if the package is a credit package. Cre...

    Sophie Gladman
  • How can clients purchase a package

    You can get the share link for the package by clicking on the 3 dots next to it and then copying the bottom...

    Sophie Gladman
  • Types of voucher codes

    When creating a voucher, you have 2 options, 'One time' and 'Forever'.      Both 'One time' and 'Forever'...

    Ryan Hallett
  • Personal and Company Packages

    If you are the ONLY trainer in your organisation, you will only ever need personal packages, you do not nee...

    Ryan Hallett
  • Trainers canceling an active package/subscription for client

    1. Head to the 'Contacts' area and click on the client's profile.      2. Once on their profile head to fi...

    Ryan Hallett
  • Credit packages and Unlimited credits.

    When creating a package, you will have the option of whether you watch to have the package as a 'Credit' pa...

    Ryan Hallett
  • Edit or delete a discount voucher

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a discount voucher

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • The Builder

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Gifting and deducting credits

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Gifting and deducting sessions

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Share my package

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View, edit, duplicate and delete a package

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • View details of a client’s package

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a free package

    From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side men...

    Ryan Hallett
  • Create a package

    On the left hand side of your account, you will see the side menu where you can select 'Packages'.     Yo...

    Ryan Hallett
  • Create / connect your Stripe account

    From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side men...

    Ryan Hallett