Contacts
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How to Add an Additional Trainer
To add an additional trainer to your account you will first need to head to 'resources' and select 'add ons...
Claire Luu -
What is the Difference Between Deleting and Freezing a Client?
When you freeze a client they will be placed in the frozen contact list and be taken out of the active cont...
Claire Luu -
Why can't I delete or freeze a client?
If you are trying to freeze or delete a client and unable to do so, the most likely reason will be that the...
Isabella Scott-Wilds -
Different ways of onboarding clients
The contacts feature is the main area where you can add clients and you are able to add all information n...
Isabella Scott-Wilds -
Freeze a client
You can now freeze your client's accounts if they are taking a break from training with you! This will mean...
Ryan Hallett -
How to view a clients logged habits - Mobile App
You will need to head to the clients account and select habits. You can then select each habit to s...
Ryan Hallett -
Information on additional trainers
Access: - All additional trainers will have the same access as the admin, they will be able to see each oth...
Ryan Hallett -
Delete a client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side...
Ryan Hallett -
Reassign a client
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side...
Ryan Hallett -
Gifting / Deducting Credits - Mobile App
From your Hub begin by heading to the menu icon in the bottom-right of the app and selecting Contacts. S...
Ryan Hallett -
Edit a contacts details
From your 'My Hub' page On the left hand side of your account, you will see the side menu in which you can ...
Ryan Hallett -
View and use additional trainers workouts and nutrition plans
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
View if a contact has activated their account & resend activation email
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
View a client’s activity
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
View and edit a client’s Credits
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
Updating a client’s assigned plans (workouts, nutrition plans & programs)
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
Updating a client’s progress photos
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
Updating a client’s Files
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
Updating a client’s Forms
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
Updating a client’s Notes
From your 'My Hub' page (please see below) On the left-hand side of your account, you will see the side ...
Ryan Hallett -
Updating a client’s Goals & Interests
From your 'My Hub' page (please see below) On the left hand side of your account, you will see the side ...
Ryan Hallett -
How to create a Client Pool
From your 'My Hub' page, on the left hand side of your account, select 'Contacts'. You can then select 'Cl...
Ryan Hallett -
Edit my clients time zone
From your 'My Hub' page, on the left hand side of your account, select 'Contacts'. Click the client profi...
Ryan Hallett